When you’ve been a trusted partner to a dental practice since 2011, you develop a deep understanding of their business needs. Recently, that long-standing relationship paid off in a big way!
Free Dental IT ReviewWhen a long-time dental client reached out to SmileIT’s help desk, their CBCT x-ray machine, essential for advanced implant imaging, had malfunctioned. This machine was critical for performing high-value procedures, and without it, their business operations were at risk.
The dental dealer’s response? Either replace a part for $19,000 or buy an entirely new unit for $84,000. Neither option was ideal, especially for a practice that relied on the machine to bring in $5,000 an hour through implant appointments.
Rather than accept the dealer’s expensive suggestions, the client turned to SmileIT. Our team asked for a photo of the error message, which was something the dealer hadn’t thought to do.
This small step helped us uncover the root cause of the problem. While the dealer had missed it, SmileIT took the time to investigate further and worked directly with them to discover that the fault wasn’t with a major component at all.
The culprit? A tiny CMOS battery. Cost to replace: $4. Once we replaced the battery, the machine was up and running again in just two hours.
With the CBCT machine restored, the dental practice was able to continue performing implant procedures without interruption. This wasn’t just a technical win; it was a business-saving one.
By restoring functionality quickly, SmileIT saved the practice both time and money, allowing them to continue serving their patients and generating revenue.
This experience reaffirmed what our client already knew: SmileIT isn’t just about quick fixes. We go deeper, listen harder, and look closer. We don’t just save money, we help our clients avoid costly disruptions and continue running their businesses smoothly.
If downtime, slow response, or constant IT problems are getting in the way of your practice, we can help. We’ll assess your systems, identify risks, and show you exactly how to keep everything running smoothly.
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For over 30 years, SmileIT has delivered peace of mind and advanced technology to dental and healthcare practices in New York, New Jersey, and Connecticut.
We support dental practices of all sizes, from individual users to large multi-practice setups and DSOs, offering integrated hardware and software IT solutions that equip our customers for long-term success.